Check in - Check Out
Step-by-Step Check-In Process
1. π§Ύ Booking Confirmation
Daily Ezee Booking Manager Check
Log in daily to the Ezee Booking Management Tool to review auto-generated bookings from the Zo Club App.
Most bookings are auto-generated; verify for each:
Guest name & contact info
Room type & duration
ID proof
Payment status
ID Proof Collection
Ensure guest ID is uploaded.
If missing, contact guest to collect and upload ID.
Record Accuracy & Visitor Setup
Confirm guest details in Ezee.
Ensure ID proof is uploaded.
For any +1 visitors:
Explain house rules
Send Visitor form to sign in.
2. Pre-Arrival Communication (1 Day Prior)
Guest Reachout
Guest may reach out to confirm ETA or special requests.
Preparation
Monitor ETA and ensure room is:
Cleaned
Stocked
Ready for check-in
3. Day of Check-In
House Captain Check-In Flow
Manually check the guest into Ezee Booking Manager.
Verify guest ID in person.
Collect any remaining payment (UPI / Card / Crypto).
Offer to assist with luggage.
Give the guest a house tour:
First-time guests may directly call the Captain if needed.
Access Setup
Issue access card. (Note that loosing the card will be chargeable)
Orientation
Share Wi-Fi credentials.
Food Ordering:
Show QR codes for food in room.
Geyser: Brief on 15-minute warm-up time.
Community Engagement
Share BLRxZo event calendar.
Encourage RSVP and participation.
Add guest to BLRxZo Live TG group.
4. Post Check-In
Follow-Up
Check in with the guest later in the day to ensure comfort.
Event & Travel Engagement
Interact in TG group.
Remind them of event RSVPs.
Ask about their stay goals.
Suggest:
Local eateries
Sightseeing spots
Personal recommendations
5. πͺ Checkout Process
Stay Summary
Review:
Room charges
Add-on services
Manually check out in admin portal.
Revoke room access.
Collect Room access card
Payment Collection
For any pending payments:
Accept via UPI / Card / Crypto
Confirm & issue receipt
Capture a Memory πΈ
Take a selfie with the guest (with consent).
Share in BLRxZo TG + upload to admin profile.
Gift:
1 Cultural Zo Sticker
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