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Step-by-Step Check-In Process

1. 🧾 Booking Confirmation

Daily Ezee Booking Manager Check

• Log in daily to the Ezee Booking Management Tool to review auto-generated bookings from the Zo Club App.

  • Most bookings are auto-generated; verify for each:

  • Guest name & contact info

  • Room type & duration

  • ID proof

  • Payment status

ID Proof Collection

• Ensure guest ID is uploaded.

• If missing, contact guest to collect and upload ID.

Record Accuracy & Visitor Setup

• Confirm guest details in Ezee.

• Ensure ID proof is uploaded.

• For any +1 visitors:

  • Explain house rules

  • Send Visitor form to sign in.

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2. Pre-Arrival Communication (1 Day Prior)

Guest Reachout

• Guest may reach out to confirm ETA or special requests.

Preparation

• Monitor ETA and ensure room is:

  • Cleaned

  • Stocked

  • Ready for check-in

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3. Day of Check-In

House Captain Check-In Flow

• Manually check the guest into Ezee Booking Manager.

• Verify guest ID in person.

• Collect any remaining payment (UPI / Card / Crypto).

• Offer to assist with luggage.

• Give the guest a house tour:

• Verify guest ID upon arrival.

• First-time guests may directly call the Captain if needed.

Access Setup

• Issue access card. (Note that loosing the card will be chargeable)

Orientation

• Share Wi-Fi credentials.

• Food Ordering:

  • Show QR codes for food in room.

• Geyser: Brief on 15-minute warm-up time.

Community Engagement

• Share BLRxZo event calendar & Luma link.

• Encourage RSVP and participation.

• Add guest to BLRxZo Live TG group.

4. Post Check-In

Follow-Up

• Check in with the guest later in the day to ensure comfort.

Event & Travel Engagement

• Interact in TG group.

• Remind them of event RSVPs.

• Ask about their stay goals.

• Suggest:

  • Local eateries

  • Sightseeing spots

  • Personal recommendations

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5. 🚪 Checkout Process

Stay Summary

• Review:

  • Room charges

  • Add-on services

• Manually check out in admin portal.

• Revoke room access.

• Collect Room access card

Payment Collection

• For any pending payments:

  • Accept via UPI / Card / Crypto

  • Confirm & issue receipt

Feedback Form

• Share: Feedback Form

Capture a Memory 📸

• Take a selfie with the guest (with consent).

• Share in BLRxZo TG + upload to admin profile.

• Gift:

  • 1 Culture Sticker (custom to guest)

  • 1 Zo Sticker

Farewell

• Thank the guest warmly.

• Mention:

  • Zo World initiatives

  • Staying connected as a Founder Member