# Check in - Check Out

### 1. 🧾 Booking Confirmation

#### Daily Ezee Booking Manager Check

* Log in daily to the **Ezee Booking Management Tool** to review auto-generated bookings from the Zo Club App.
  * Most bookings are auto-generated; verify for each:
  * Guest name & contact info
  * Room type & duration
  * ID proof
  * Payment status

#### ID Proof Collection

* Ensure guest ID is uploaded.
* If missing, contact guest to collect and upload ID.

#### Record Accuracy & Visitor Setup

* Confirm guest details in Ezee.
* Ensure ID proof is uploaded.
* For any +1 visitors:
  * Explain house rules
  * Send Visitor form to sign in. 

***

### 2. Pre-Arrival Communication (1 Day Prior)

#### Guest Reachout

* Guest may reach out to confirm ETA or special requests.

#### Preparation

* Monitor ETA and ensure room is:
  * Cleaned
  * Stocked
  * Ready for check-in

***

### 3. Day of Check-In

#### House Captain Check-In Flow

* Manually check the guest into Ezee Booking Manager.
* Verify guest ID in person.
* Collect any remaining payment (UPI / Card / Crypto).
* Offer to assist with luggage.
* Give the guest a [house tour:](https://zohouse.gitbook.io/zo-house-wiki/~/revisions/VQ6gidV8Ibyy0vxytBdq/zo-house/zo-house-locations/zo-house-bangalore-koramangala/blrxzo-house-tour)
* First-time guests may directly call the Captain if needed.

#### Access Setup

* Issue access card.\
  (Note that loosing the card will be chargeable)

#### Orientation

* Share Wi-Fi credentials.
* Food Ordering:
  * Show QR codes for food in room.
* Geyser: Brief on 15-minute warm-up time.

#### Community Engagement

* Share BLRxZo event calendar.
* Encourage RSVP and participation.
* Add guest to **BLRxZo Live TG group**.

### 4. Post Check-In

#### Follow-Up

* Check in with the guest later in the day to ensure comfort.

#### Event & Travel Engagement

* Interact in TG group.
* Remind them of event RSVPs.
* Ask about their stay goals.
* Suggest:
  * Local eateries
  * Sightseeing spots
  * Personal recommendations

***

### 5. 🚪 Checkout Process

#### Stay Summary

* Review:
  * Room charges
  * Add-on services
* Manually check out in admin portal.
* Revoke room access.
* Collect Room access card

#### Payment Collection

* For any pending payments:
  * Accept via UPI / Card / Crypto
  * Confirm & issue receipt

#### Capture a Memory 📸

* Take a selfie with the guest (with consent).
* Share in BLRxZo TG + upload to admin profile.
* Gift:
  * 1 Cultural Zo Sticker